» Delivery and return process management system

Work. Retail

Delivery and return process management system

Date

2024

Industry

Retail

Company size

10k+

Project duration

6 months

Location

Russia, Kazakhstan

About project

A system for optimizing all stages – from the
acceptance of goods and the formation of orders
to delivery, return and subsequent analysis. The
platform covers a wide range of roles, including
managers, pickers, receptionists, delivery staff
and other participants. The system is integrated
with a variety of government and external
systems, providing comprehensive management
of logistics processes and returns of goods.

Data Analysis

Delivery Process

Process Automation

Single Functional Role

Task

The main objective of the project was to simplify and automate the process of managing logistics and returns of goods. This included converting roles from mono-functional to multi-functional, which improved employee flexibility and efficiency. It was necessary to create a system that would integrate with various external systems and support all key scenarios, from receiving goods and forming orders to their delivery, return and analysis.

Process

The system has successfully transformed roles from monofunctional to multifunctional, which has increased the efficiency of employees. Integration with government and external systems has ensured the convenience of operations. The platform began to ensure transparency and efficiency of the process. The analytical functions provided valuable data for further improvement and optimization of processes.